Services

Open Source Computer-Telephony Integration

Computer-telephony integration (CTI) or simply "computer telephony," is common name for any technology that allows interactions and coordination on a telephone and a computer. ICTVision provides computer telephony services in open source communications projects Like Asterisk , Freeswitch, Drupal, Plivo, ICTFAX and OpenSIPS / Kamailio. Click here for a list of applications of CTI in businesses.

Services

ICT Vision provide following services in open source computer-telephony:

  • Custom Asterisk Development
  • Asterisk Installation and Configuration
  • Dialplan Programming
  • IVR Designing
  • AGI Scripting
  • Setting up T.38 based Fax over IP server
  • Scalable VoIP business using opensips / kamailio
  • Billing solutions and deployment
  • Cloud VoIP implementation
  • Elastix Installation & Customization
  • Development services over Plivo framework and Drupal CMS
  • Hosted telemarketing services
  • SIP-based business solutions to corporate clients
  • Embedded IP PBX offer named ICTPBX (embedded IP PBX based on Asterisk)

Linux / Asterisk server support and monitoring

We provide 24/7 support services to monitor Asterisk / Linux Servers to make sure that there is no disruption of services (Linux and Asterisk servers) and provide immediate support in case of issues. Our support professional are available to help clients during their business hours. Linux / Asterisk server monitoring and support services include:

  • Monitoring Linux/Asterisk servers at clients business hours
  • Maintenance of Linux/Asterisk server
  • Performance Tuning
  • Security and fixing security holes
  • Urgent support services in case of issues arisal in client's business timings

Click here for Asterisk Support Service Package List

Asterisk Support and Development Services

Our Asterisk Developers and Support Engineers can help you integrating your application with Asterisk telephony interface with easy to use API interface. Our development and support services include (but not limited to) following domains:

  • Preview dialling
  • Click-2-Call feature
  • Email to Fax and Fax to Email
  • Customer call history
  • Voice logging
  • Audio conferencing
  • Handling inbound calls with IVRs and agent interface
  • Call centre solution and integration